General Sales Conditions

General Sales Conditions

Acceptance of orders by SEGURTECH implies compliance with the terms and conditions detailed below:

Company Information:

  • Company Name: SEGURTECH Carlos Oliveira
  • VAT Number: ES Y8052813K
  • Address: Calle Aragó 308, 1º 2ª, 08009 Barcelona - Spain
  • Phone: (+34) 634 342 814

These General Conditions are governed by Spanish law. In addition, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that they may resort to Confianza Online for dispute resolution. In the event of disputes related to electronic transactions or data protection, Confianza Online will resolve them through its Mediation Committee or AUTOCONTROL Advertising Jury.

We also remind consumers that they have access to the European Union's online dispute resolution platform.


  • Prices shown include VAT. In regions exempt from VAT, such as Ceuta, Melilla, the Canary Islands, and countries not belonging to the EU, final prices without taxes will be displayed after registration. However, the buyer must pay the corresponding taxes according to their country or province at the time of delivery.
  • Shipping:
    • Mainland Spain, Balearic Islands, Portugal, and Andorra: Shipping cost available before placing the order. Free shipping for orders over 300 euros. Any delays will be communicated within a maximum period of 24/48 hours, allowing the customer to cancel the order without penalty.
    • International Shipping: Shipments by Correos, UPS, FedEx, or another company, excluding products of large volume or weight. The customer bears the customs expenses.
  • SEGURTECH retains ownership of the merchandise until full payment by the buyer.
  • Payment conditions agreed and confirmed in writing with the customer.
  • 3-year warranty for end users, excluding damages due to misuse, improper installation, or weather factors. Shipping costs and technical service labor are borne by the customer if no defect is found in the product.
  • To resolve disputes related to the contract, the parties submit to the jurisdiction of the relevant courts.
  • Right of withdrawal within 14 natural days from receipt of the merchandise, with specific conditions for the return of the product.
  • Generation of PDF invoice from the user account or request by email.

Payment Conditions:

  • Credit Card: Visa, Euro/Mastercard, and Maestro. Secure process through LA CAIXA's SECURE SERVER.
  • Bank Transfer: To be made after receiving order confirmation.
  • Bizum: Spanish payment service provider.
  • Secure Payment: Payment up to 7 days after shipment.
  • Financing: 3, 6, or 12 months, interest-free, subject to approval by SeQura.
  • PayPal: 2.7% surcharge on the total order.

Shipping Method:

  • Delivery time and cost depending on destination and shipping agency.
  • No shipments are made on Saturdays, Sundays, or national or local holidays.
  • SEGURTECH reserves the right to modify the type of shipping and the company without prejudice to the customer.

Sales Conditions:

  • The buyer assumes the risk of loss or damage to the merchandise after delivery.
  • SEGURTECH is not responsible for the misuse of the product or resulting damages.
  • Rejection of the shipment by the recipient implies that the shipping costs are borne by the recipient.
  • Order cancellation is only possible before shipment and is subject to certain conditions.
  • Customers must ensure the suitability of the product and can contact SEGURTECH for additional information before purchasing.
  • Product exchanges are subject to specific conditions and additional costs.

Order Conditions:

  • Placing an order implies acceptance of these conditions.
  • SEGURTECH does not market illegal products and is not responsible for their misuse.

These conditions apply to all sales made by SEGURTECH. Acceptance of the order is subject to compliance with these conditions and stock availability.

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